We really hope you flip over your ZokyDoky purchase, but if you should need to return it, you have 30 days to decide and we will gladly accept new, unworn, unused merchandise as long as all tags are still attached. Because our merchandise is sometimes in very limited supplies, we feel 30 days provides you with enough time to decide if you want to keep the item and it enables us to keep our inventory fresh and current. You can always shoot us an email if you have any questions about anything at all and we promise to get back to you as soon as possible. (Occasionally we sleep, so if calling please leave a message so we can call you back).
Holiday Return Extension:
All qualifying orders placed between November 15, 2017 and December 23, 2017 can be returned through February 1, 2018.
Standard Return Policy: All returns must be received within 30 days of the date shipment delivery.
How to Make a Return or Exchange
- Please email us at firstname.lastname@example.org with the following information:
- Order number
- SKU # for item(s) being returned
- We will email you a FedEx Return Authorization Label
- Please include original invoice with items you are returning circled. A written confirmation will be emailed to you upon receipt of returned merchandise.
- Most items have 30 days to either "love it or send it back" as long as original tags are still attached and it's not a Final Sale item or something we have special ordered specifically for you (monogramed items included).
- All tamper-proof tags must still be attached, so please look over item but do not cut tag off unless you are sure you love it. All returned items must be returned in the original packaging, and be unused and unworn.
"Final Sale" items are not returnable and cannot be returned. A refund will not be issued for any "Final Sale" item. Returns are usually processed within 3-6 business days after we receive your package back. Refunds can only be issued back to you in the original form of payment.